NYCHSRO/MedReview Celebrates Two Historic Achievements: Client Activity in All 50 States and Beyond plus Round-the-Clock Operations
This time last year, NYCHSRO/MedReview announced the imminent expansion of our business to all fifty states, British Columbia, Puerto Rico and the Virgin Islands and, with it, the expansion of our full-floor of offices at 199 Water Street to a second office suite at 80 Pine Street—reflecting the company’s burgeoning client base and workforce. One year later, CEO/President Joseph Stamm is pleased to announce that now MedReview not only is operational throughout the US, as forecast in 2017, but that the company’s growth spate continues unabated through first quarter 2018.
As he marks his 43rd year at the helm of the organization, Mr. Stamm speaks with a well-earned sense of accomplishment. “It is been a longtime dream of mine to see the map of the US all in yellow, signifying MedReview’s activity throughout the American continent. This year, with the backing of the Board, my dream is reality,” he declares. “What began as a citywide business is now nationwide and beyond.”
Indeed, with this dream fully realized, Mr. Stamm has announced the achievement this quarter of yet another milestone: MedReview’s giant leap into yet a third new office complex—this one, a newly constructed 100-person call center in the Philippines. As of press time, it is already up and running 24/7 with 45 operators fielding patient precertification requests on behalf of United Health Care and other clients. Built to MedReview’s stringent specifications, the call center is under the direction of EVP/CFO Helen Mutchler, a 36-year veteran of this organization and a native of the Philippines who travels there frequently to visit family from her home in the New York area.
“There is a twelve hour time difference between New York and the Philippines, so even when our offices here are closed at night and on weekends, our call center in the Philippines is fully staffed and fielding queries round the clock,” CEO Stamm explains. “Our goal is to provide the most cost-effective and efficient service possible to our clients. Now patients from anywhere can get answers to questions or expedite a request anytime, day or night.”